Refund Policy

Read our Refund Policy for details

1. Introduction

We (DB Creations India) strive to provide the best web services, including website development, hosting, and domain registration. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued.

1.1 This Refund Policy outlines the terms and conditions for refunds related to the services provided by DB Creations India (“we”, “us”, or “our”) through our website DB Creations India (https://dbcreationsindia.com).

1.2 By using our services, you (“Client” or “you”) agree to be bound by this Refund Policy.

2. Refund Eligibility

2.1 General Refund Terms:

  • Refunds are considered only for eligible services as specified in this policy.
  • Refund requests must be submitted within the specified timeframes for each service.
  • Refunds will not be granted for services that have already been delivered or for completed projects unless otherwise stated in this policy.

2.2 The following services are non-refundable:

  • Domain registration or renewal fees (once the domain is registered, it cannot be canceled or refunded).
  • Hosting services once activated.
  • VPS and server services after provisioning.
  • Any service where work has already commenced or been completed.

3. Refund Process

3.1 To request a refund, please submit a ticket through our Website or email us at contact@dbcreationsindia.com.

3.2 Refund requests must be made within 7 business days of the original payment date.

To request a refund, you must contact us at contact@dbcreationsindia.com with the following details:

  • Your name and account ID
  • Service purchased
  • Payment receipt or transaction ID
  • Reason for the refund request

3.3 We reserve the right to request additional information or documentation to verify your refund request.

4. Refund Amounts

4.1 Refunds will be issued for the following amounts and conditions:
* Web hosting: 25% of the original payment amount.

* Domain registration: No refund for this service.

* Website design: No refund for this service.

* Website development: No refund for this service.

4.2 Refunds will not exceed the original payment amount.

5. Refund Payment Methods

5.1 Refunds will be issued through the original payment method, whenever possible.

5.2 If the original payment method is no longer available, we reserve the right to issue refunds through alternative payment methods.

6. Refund Timeline

6.1 Refunds will be processed within 30 days of receiving a valid refund request.

6.2 Refunds may take additional time to process due to circumstances beyond our control.

7. Cancellation of Services

7.1 Refunds are only eligible for services that have been cancelled prior to the expiration date.

7.2 Services that have expired or been terminated due to non-payment or violation of our Terms of Service are not eligible for refunds.

8. Changes to Refund Policy

8.1 We reserve the right to modify this Refund Policy at any time.

8.2 Changes to this Refund Policy will be effective immediately upon posting on our Website.

9. Refund Eligibility for Website Development

  1. Refunds for website development services are only applicable if:
    • The project has not yet started.
    • The refund request is made within 24 Hours of payment.
  2. If work has already commenced, no refunds will be provided for the portion of work already completed.

10. Refund Eligibility for Hosting Services

  1. Refunds for hosting services are only applicable if:
    • The hosting service has not been activated.
    • The refund request is made within 3 days of payment.
  2. No refunds will be issued after the hosting account has been set up or activated.

11. Contact Us

11.1 If you have any questions or concerns about this Refund Policy, please contact us at contact@dbcreationsindia.com.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

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